Hi ,
we have requirement with our client IBM for IBM Storage your profile is suitable for our requirement so
please send your updated profile with contact number.
Location:- Bangalore, Noida, Chennai
Job description
"To provide 2nd level Storage Management services and product support for various IBM Total Storage Solutions across various accounts. Duties include;
¿ Maintain and Manage various storage solutions.
¿ Provide 2nd level technical support, guidance and direction for products supported.
¿ Analyse and resolve escalated problems.
¿ Ensure integrity of supported environment.
¿ Actively and pre-emptively determine possible faults and causes by the execution of pre-determined health and operational checks.
¿ Manage and resolve problems identified by sys admins or monitoring software
¿ Work with change and problem management tools
¿ Hardware /software fault detection and vendor liaison
¿ Liaise with customer accounts as required
¿ Analyse and resolve escalated problems within target.
¿ Investigate, identify and document proposals that will improve application recoverability.
¿ Document and implement changes to technical standards as required.
¿ Change and problem management targets are exceeded
¿ Ensure that customer satisfactory levels are exceeded"
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